Terms & Conditions
> E-Coat & Industrial Element/System
Warranty
1.0 Precautions
- Membranes must not be allowed to dry out. The housings must
remain filled with DI or RO water if the system is shut down for
any length of time. Membrane dry out is irreversible.
- No anti-foam agents of any kind are to be introduced
into the Synder Filtration EDUF system.
- No silicon-based materials (waterproofing sprays,
lubricating fluids or greases, etc.) are to be used in or around
the Synder Filtration EDUF system.
Using these materials in the system in any amount
will cause complete and irreversible membrane fouling.
- Provisions must be made for properly venting the system during
shutdown procedures and draining. The vent systems provided with
the Synder Filtration EDUF system must be maintained in proper
working order to keep the Synder Filtration EDUF membrane replacement
policy in force. If pressure on the permeate side of the membrane
exceeds the system outlet pressure by more than five (5) PSIG,
membrane delamination will occur.
- Minimize the time the system is under low flow conditions. These
are periods when the bypass valves are open or the circulating
pump is not running.
- NEVER STOP THE ULTRAFILTER WITH THE PERMEATE VALVES
THROTTLED OR CLOSED!
- Never start the circulating pump without the circulating pump
discharge valve being closed.
- Maximum inlet pressure to the membranes must not exceed 65 PSIG.
- Maximum allowable temperature to the membranes must not exceed
130°F (54.4°C).
- The allowable pH range for the membrane element is pH 1.0 to
pH 11.0.
- THE SYNDER FILTRATION EDUF MUST BE CLEANED WHEN THE
PERMEATE RATE DROPS 20% TO 30% FROM THE START UP PERMEATE RATE.
FAILURE TO CLEAN THE ELEMENT(S) AT THIS POINT WILL VOID ANY PERFORMANCE
WARRANTY OUTLINED IN THE ORIGINAL PROPOSAL.
THE OPERATING CONDITIONS AS LISTED IN THE ENCLOSED EDUF E-COAT
SYSTEM LOG SHEET MUST BE RECORDED DAILY. THESE LOG SHEETS MUST
BE AVAILABLE FOR INSPECTION WITH COPIES SENT MONTHLY TO SYNDER
FILTRATION’S GEORGIA OFFICE:
EMT – a subsidiary of Synder Filtration
122 Washington St.
Suite 3,
Jefferson, GA 30549
ATTN: Tech Service Mgr.
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1.1 Industrial Membrane Element
Warranty
Synder Filtration guarantees all of their industrial membrane
elements to be free from defects in design, materials or workmanship
for a period of 12 months from date of installation or 18 months after
receipt of shipment, whichever comes first, provided that no equipment
malfunction, operational error, cleaning regimen error or negligence
is responsible for element failure. Any written instructions that
may be provided by Synder Filtration must be followed.
A membrane element covered under this guarantee will be replaced
free of charge, F.O.B. Vacaville, California, for the first 30 days
(from date of shipment). During the remaining warranty period of
335 days, failed element replacement will be on a pro-rated basis,
F.O.B. Vacaville, California. The pro-rated price will be the current
list price of the element multiplied by the number of days elapsed
since startup, divided by the length of warranty in days.
Conditions of Warranty
The warranty/guarantee offered by Synder Filtration shall be void
if the following conditions are not met:
- Buyer/User shall notify Synder Filtration in writing, immediately,
if membrane element(s) appear defective and shall provide Synder
Filtration the opportunity to make inspections, tests and repairs
using the most efficient and cost effective methods available.
Buyer/User will need to fill out standard EMT-Synder RGA form
and return product for inspection within 30 days, otherwise the
full price of any replacements already shipped will be invoiced
to the buyer/user. If Synder Filtration is not responsible under
the terms of this warranty, then the Buyer/User may be held responsible
for the costs/expenses incurred by Synder Filtration.
- Buyer/User is responsible for maintaining a full and accurate
log of all daily operating, cleaning and storage procedures. Synder
Filtration may request the records in the warranty evaluation.
Return of Membranes
Synder Filtration requires that all elements for warranty evaluation
be returned, freight prepaid, to 4971 Allison Parkway, Vacaville,
CA 95688. A Return Goods Authorization number must be obtained from
Synder Filtration prior to shipping any membrane element(s). The
membrane element(s) must be kept moist at all times using an approved
Synder preservative solution. The membrane element(s) must also
be thoroughly cleaned and free of suspended material or biological
growth and sealed in an air/water tight bag before returning. Failure
to return membrane element(s) in this manner may void warranty.
Restocking Returns
Synder Filtration will solely determine if their membrane element(s)
are acceptable for restocking. A Return Goods Authorization number
must be obtained from Synder Filtration before any standard product
returns can be shipped for restocking. Custom made products may
not be restocked. A minimum restocking fee of 15% or $50.00, whichever
is higher, will be charged. Goods must be in unopened original container
and less than six months old (from ship date) to be considered for
restocking.
Disclaimer
Synder Filtration makes no warranties, either expressed, implied
or statutory including merchantability beyond what is declared above
or any performance warranty, which may be attached to this order.
In no event may Synder Filtration be liable, in any matter, for
consequential or indirect damages including, but not limited to,
loss of profits, plant down time or suits by a third party against
Synder Filtration’s customers. Synder Filtration’s obligation
under this warranty is limited to and shall be fully discharged
by replacing any defective membrane element(s) to the original user.
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1.2 Industrial System Warranty
Synder Filtration guarantees all of their industrial systems to
be free from defects in design, materials or workmanship for a period
of 12 months from date of installation or 18 months after receipt
of shipment, whichever comes first, provided that no equipment malfunction,
operational error, installation error or negligence is responsible
for system failure. Any written instructions that may be provided
by Synder Filtration must be followed.
A system covered under this guarantee will be repaired free of
charge. Any non-standard buyer/user specified system components
would be covered by manufacturers warranty only. Synder filtration
will work with the buyer/user to resolve any warranty issues on
the non-standard parts, but reserves the right to transfer any costs
incurred to the buyer/user.
Conditions of Warranty
The warranty/guarantee offered by Synder Filtration shall be void
if the following conditions are not met:
- Buyer/User shall notify Synder Filtration in writing, immediately,
if the system appears defective.
- Buyer/User shall provide Synder Filtration the opportunity to
make inspections, tests and repairs using the most efficient and
cost effective methods available.
- If Synder Filtration is not responsible under the terms of this
warranty, then the Buyer/User may be held responsible for the
costs/expenses incurred by Synder Filtration.
Satisfaction of Warranty
A Return Goods Authorization number must be obtained from Synder
Filtration prior to any warranty claim. A Return Good Authorization
number can be obtained by contacting Synder Filtration at 4971 Allison
Parkway Vacaville, CA 95688 or by telephone at (707) 451-6060. When
a RGA number is authorized, Synder Filtration will than determine
a schedule to make inspections, tests and repairs using the most
efficient and cost effective methods available.
Disclaimer
Synder Filtration makes no warranties, either expressed, implied
or statutory including merchantability beyond what is declared above
or any performance warranty, which may be attached to this order.
In no event may Synder Filtration be liable, in any matter, for
consequential or indirect damages including, but not limited to,
loss of profits, plant down time or suits by a third party against
Synder Filtration’s customers. Synder Filtration’s obligation
under this warranty is limited to and shall be fully discharged
by replacing any defective system to the original user.
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